FAQ
Q: Where do you ship from?
A: All items are shipped from Japan.
Q: How long will it take to receive my order?
A: Delivery times vary by destination. Generally:
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Europe: 5–10 business days
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North America: 5–12 business days
Delays may occur due to customs.
Q: Do you include tracking?
A: Yes. All shipments come with a tracking number.
Q: Are cards shipped in sleeves?
A: Yes, all cards are individually sleeved and securely packaged.
Q: Why is the shop called "pocket relics"?
A: "Pocket relics" reflects our passion for Pokémon, whose Japanese name "Pocket Monsters" inspired the term. Each item is a small treasure from Japan for collectors around the world.
Q: Do you accept returns?
A: Yes. Please refer to our [Return Policy] for details.
Q: Are your items authentic?
A: Absolutely. All items are sourced directly in Japan from official releases or reputable sources.
Q: Do you offer combined shipping?
A: Yes! Your shipping fee is based on total weight, so buying multiple items together often saves on shipping costs.
Q: Can I request specific items or characters?
A: We’re happy to hear what you're looking for. Please use the contact form to reach out.
Q: Will I have to pay VAT or customs duties?
A: Yes. Import taxes such as VAT, customs duties, or handling fees may apply and are not included in our prices or shipping costs. These must be paid upon delivery.
Rates vary. Examples:
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🇩🇪 Germany: VAT 19% + €6–15 handling fee
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🇫🇷 France: VAT 20% + variable handling fee
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🇮🇹 Italy: VAT 22% + €7–15 processing fee
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🇱🇺 Luxembourg: VAT 16% + possible import fee
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🇸🇰 Slovakia: VAT 20% + handling fee
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🇨🇭 Switzerland: VAT 7.7% + customs duty + CHF 10–20 fee
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🇺🇸 USA: Goods under $800 (personal exemption), beyond that may be subject to duty (2.5–6%)
📦 If unsure, please check with your local customs office before ordering. We declare accurate item values and HS codes on customs forms.
We typically use the following HS codes when declaring shipments:
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Trading cards → 9504.40
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Plastic card loaders / sleeves → 3926.90
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Stickers → 4911.91
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Miniature figures → 9503.00
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Deck sleeves / playmats → 9504.90
Q: Can my order be declared as a gift to avoid customs fees?
A: No, we cannot mark your order as a gift.
Customs authorities may impose serious penalties for incorrectly declaring commercial shipments. We always use accurate commercial item declarations with correct HS codes and values.