Terms of service

Terms of Service

This website is operated by Pocket Relics. By accessing or using this website, you agree to be bound by the following terms and conditions.

1. General
These Terms of Service apply to all users of our website and govern your use of the services we provide.

2. Orders

  • A purchase contract is established when you receive an order confirmation email from us.

  • We reserve the right to cancel any order in the event of pricing errors, stock discrepancies, or system issues.

3. Out-of-Stock Items
While we strive to keep inventory status up-to-date, items listed as “in stock” may occasionally become unavailable due to concurrent sales on platforms such as eBay. We appreciate your understanding.

4. Payment

  • Accepted payment methods include credit cards, PayPal, and other methods specified by our store.

  • Full payment must be completed before shipment.

5. Shipping

  • Orders are typically processed and shipped within 3 business days after payment is confirmed.

6. Combined Shipping

  • If your initial order has not yet been shipped, we can combine additional orders placed within 3 days of the first purchase.

  • Please contact us after placing your second order to request combined shipping.

7. Returns, Exchanges & Cancellations

  • We accept returns or exchanges within 14 days of delivery for items that are unopened and unused.

  • Return shipping costs for customer convenience returns are the responsibility of the buyer.

8. Discounts

  • We do not accept requests for price negotiations or discounts.

9. Product Descriptions

  • Please note that the actual color and texture of items may vary slightly due to monitor settings and photography.

  • Pre-owned and vintage items may show signs of use or age. Kindly review product photos carefully before purchasing.

10. Customs and Import Taxes

  • Our products are shipped from Japan. Customs duties, VAT, or import taxes may be charged upon arrival in your country.

  • These fees are the responsibility of the buyer.

11. Intellectual Property

  • All content on this website (including text, images, logos, and trademarks) is the property of this store or its rightful owner. Unauthorized use is strictly prohibited.

12. Prohibited Activities
Users must not:

  • Place orders using false identities

  • Disrupt or interfere with the functionality of the website

  • Violate any applicable laws or public order

13. Disclaimer

  • We are not liable for delays or issues caused by natural disasters, system errors, or shipping problems.

  • We shall not be responsible for any damages arising from the use of our services, except in cases of willful misconduct or gross negligence.

14. Changes

  • We reserve the right to update or amend these Terms at any time without prior notice.

  • Continued use of our services after any changes indicates your acceptance of the revised Terms.

15. Governing Law and Jurisdiction

  • These Terms shall be governed by the laws of Japan.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts located in the area of our business operations in Japan.