Privacy policy

Privacy Policy
Last Updated: June 30, 2025

Pocket Relics Japan ("we", "us", "our") operates this store and website, including all associated information, content, functionality, tools, products, and services (collectively, the "Services"). Our store is hosted by Shopify, which enables us to provide our Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make purchases from, or otherwise interact with our Services. In case of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall take precedence regarding the collection, processing, and disclosure of personal information.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Personal Information We Collect and Process

"Personal Information" refers to any information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include aggregated or anonymized information.

We may collect or process the following categories of personal information, including any inferences drawn from them, depending on how you interact with the Services and applicable legal requirements:

  • Contact Information: Name, billing/shipping address, phone number, email address

  • Financial Information: Credit/debit card details, payment method, account number, payment confirmations

  • Account Information: Username, password, security questions, preferences, and settings

  • Transaction History: Items viewed, cart contents, wishlist additions, purchases, returns, cancellations

  • Communication Records: Content of your communications with us (e.g., customer support inquiries)

  • Device Information: IP address, browser, device type, network details, unique identifiers

  • Usage Data: How and when you access the Services, navigation patterns, interaction history

Sources of Personal Information We may collect personal information from the following sources:

  • Directly from you (e.g., account registration, order placement, customer inquiries)

  • Automatically through your device when you use the Services (via cookies and similar technologies)

  • From service providers acting on our behalf

  • From our partners or third parties

How We Use Personal Information Depending on how you interact with us, we may use your personal information for the following purposes:

  • Service Fulfillment and Improvement: Processing payments, fulfilling orders, managing returns/exchanges, providing order updates, remembering preferences, and improving user experience.

  • Marketing and Advertising: Sending marketing emails/texts, displaying ads related to previous site interactions, and promoting relevant products/services.

  • Security and Fraud Prevention: Authenticating accounts, processing secure payments, detecting and responding to fraud or illegal activity, and ensuring public safety.

  • Customer Support: Responding to inquiries and maintaining business relationships.

  • Legal Compliance: Responding to law enforcement, complying with legal obligations, and enforcing policies.

Disclosure of Personal Information We may disclose your personal information to third parties in the following circumstances:

  • Vendors and Service Providers: Including Shopify, payment processors, IT and logistics providers

  • Marketing Partners: To deliver targeted advertising based on your usage history

  • At Your Direction or Consent: Such as when you opt to share information with third-party platforms

  • Within Our Corporate Group: Including affiliates and subsidiaries

  • In Business Transfers or Legal Proceedings: Including mergers, asset sales, or to comply with legal obligations

Relationship with Shopify Our Services are hosted by Shopify, which collects and processes certain personal information on our behalf. Shopify may process your data outside your country of residence and use it to provide enhanced functionality. For more information on how Shopify handles your personal data and your related rights, see: Shopify’s Consumer Privacy Policy

Third-Party Links Our Services may include links to websites operated by third parties. We are not responsible for the privacy practices or content of these external websites.

Children’s Data Our Services are not intended for children. We do not knowingly collect personal information from minors. If you believe we have collected personal data from a child, please contact us.

Data Security and Retention We implement reasonable security measures to protect your data but cannot guarantee complete security. We retain personal information as necessary to fulfill our obligations and as required by law.

Your Rights and Choices Depending on your location, you may have rights regarding your personal information, such as:

  • Access and Portability

  • Correction or Deletion

  • Objection or Restriction to Processing

  • Withdrawal of Consent

  • Opt-Out of Targeted Advertising (via Global Privacy Control)

You can exercise these rights by contacting us or visiting Shopify’s Privacy Portal: https://privacy.shopify.com/en

Complaints If you have concerns about our privacy practices, please contact us. You may also have the right to file a complaint with your regional data protection authority.

International Data Transfers Your personal information may be transferred and processed outside your country of residence. Where required, we ensure such transfers are legally protected.

Changes to This Policy We may update this policy from time to time. We will post changes here and update the "Last Updated" date.

Contact Us If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 pocketrelicsjp@gmail.com

We act as the data controller for your personal information in accordance with applicable data protection laws.

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